Zendesk

• A contact shows interest in your products in Chatfuel

• A contact leaves their contact info in your Chatfuel automation

• A contact asks about pricing or scheduling a sales call in Chatfuel

• A customer has a support question or request in your Chatfuel automation

• A lead is generated in Chatfuel and needs follow-up from support

• A contact requests a call or meeting in Chatfuel

To connect Zendesk, you'll need to: 1. Install Zendesk integration. 2. Grant access to your Zendesk account.

1. Open Settings ➜ Integrations in your Chatfuel Panel.

2. Find Zendesk in the list and click Install.

3. Select which scenarios you are going to use and click Continue.

If you don't know which scenarios you need, choose all. You'll be able to edit available scenarios later.

4. Click Grant access under the Zendesk icon. Then Continue ➜ Grant access again.

5. Add a name and a domain, then click Continue.

6. Click Grant access to allow Zendesk integration with Chatfuel.

7. Allow access to Zendesk.

8. Click Continue.

9. Click Let's go! to complete the connection.

1. Open Settings ➜ Integrations in your Chatfuel Panel.

2. Go to My installations.

3. Click the gear icon to open settings.

4. Turn on scenarios you need. They might take some time to load. We recommend turning on all scenarios.

✔ Done. Your Zendesk integration is now active.

1. Open Flows and click Create new to create a new flow.

2. Right click (RMB) anywhere on the canvas to open the menu.

Or, you can the menu on the canvas right.

3. Choose Integrations ➜ Zendesk.

4. Click on the Zendesk card to open its settings.

5. Add desired settings. For example, you can use the following properties:

{{phone}} for phone number

{{first name}} for customer name

{{email}} for email address