Chat widget: Modes

With the widget set up and installed, you need to decide how it will handle incoming chats. This is done in the AI & Automation tab.

Choosing a mode

Open AI & Automation tab.

At the top, choose between Fuely AI and Flows.

Chat widget with Fuely AI

Choose this mode if you want an AI assistant to handle most customer interactions automatically based on information you provide. Learn more about Fuely AI ⬈

Select mode: Choose Fuely AI from the dropdown in the AI & Automation tab.

Build knowledge base: Fuely AI needs information to answer questions correctly. Open Knowledge base and fill out key details about:

Your business (name, contact info)

Common questions (FAQs about services)

Products/Services (descriptions, pricing)

Start with the must know info and add more detail over time.

Review tasks: Choose what Tasks you want Fuely AI to do on your site. Turn on the tasks relevant to your goals.

Test Fuely AI: Use Preview chat to ask questions as a customer would. This helps you see how Fuely AI responds.

Chat widget with Flows

Choose this mode if you want to design how the chats will go step-by-step.

Choose Flows from the dropdown in the AI & Automation tab.

Find Main flow: Under Main flow click on Website.

Build your flow: Add content blocks, like text, use actions like Live chat. Link your blocks using connectors.

Turn on Main flow: Click the toggle to turn your widget on and off.

In Flows mode, look for AI features under Fuely AI.