Plans are linked to companies

• Your Business plan is directly linked to a specific company

• This means the active contacts limit applies to that particular company only

Billing cycle

• Your billing cycle starts on the day you purchase or upgrade to Fuely Super or Fuely Max

• We'll charge your card automatically on the same day each month (for monthly plans) or year (for annual plans)

Upgrading, downgrading

• You can change your plan anytime under Billing

• Want more active contacts? Buy a new plan or renew yours. Your billing period resets from the purchase date.

• Want fewer active contacts next time? When your current plan expires or you run out of contacts, simply buy a smaller plan.

Canceling

• You can cancel your subscription at any time in Billing.

• If you cancel, you'll still have access to your current plan until the end of your billing cycle.

Refunds

• Just bought a plan? Contact us right away for a full refund

• Want to downgrade after using Chatfuel? Contact us within 3 days (monthly) or 30 days (annual) of your invoice

• For detailed refund policy and examples, see Refunds ⬈