This guide covers when you'll be charged, how to find your invoices, and how to manage your billing information.
When you get charged
Your billing cycle starts the day you upgrade to a Business plan. For example:
- If you upgrade on July 15, future charges will happen on the 15th of each month
- If your payment date falls on a day that doesn't exist in the next month (like January 31), we'll charge you on the last day of that month (February 28)
After each payment, we'll email an invoice to the address in your billing details. For any other charges, you'll receive invoices right after your card is successfully charged.
Managing your billing
You can access all billing-related tasks under
Billing info. Here you can:- Change your plan (upgrade or downgrade)
- Check how many chats you've used this month
Stripe portal
To manage your payment info and see payment history, visit Stripe’s billing portal. Just click on
your invoices in Stripe.
Here you can:
- View all your past invoices
- Update your payment information
- See when your next payment is scheduled
Canceling
You can cancel your paid plan at any time if Chatfuel isn't working for you.
Open
Billing info and under your plan click ፧ ➜ Cancel.When you cancel:
- No additional charges will apply
- Your plan stays active until your next payment date
- After that date, your account will return to the free plan
Refunds
You can get a full refund within the first 30 days of activating your plan. If you are on an annual plan and want to request a refund, contact us and we’ll refund you the difference for the time you haven’t used.
See our Terms of Use for more details
Upgrading and downgrading
You can change your plan anytime through the
Billing info section. Here's what happens when you make changes:When upgrading
- You'll only be charged for the extra days on your new plan
- The new plan and its features become available right away
- You'll see the partial charge breakdown on the checkout page
For example:
If you're on a $50 plan and upgrade to a $70 plan with 3 days left in your billing cycle, you'll only pay:
3 days ÷ 30 days × $20 (price difference) = $2
When downgrading
- No extra fees apply
- You keep your current plan until the next payment date
- After that date, you'll switch to the new plan automatically
Note: If you select a different billing cycle (e.g. annual), your new plan will take effect after the current billing period.
Switching plan to different company
You can’t currently transfer your plan to another company. However, if you think your case is special or there could be a mistake, contact us for help.