This guide covers when you'll be charged, how to find your invoices, and how to manage your billing information.
When you get charged
You get charged immediately when you buy a plan. That's it.
Each plan includes:
- A specific number of chats (150, 500, 1000)
- A time period to use them (1, 6, or 12 months)
- Access to GPT-5 or GPT-5 mini
For example, if you buy Fuely Super 1,500 for 12 months, you get 1,500 chats to use anytime within those 12 months.
When you buy a new plan
Your billing period resets from the day you purchase. If you buy annual plans, you get all the chats immediately - use them in one month or spread them over the year, it's up to you.
If you run out of chats and buy a new plan before your current period expires, your billing period resets to that day.
Managing your billing
You can access all billing-related tasks under
Billing. Here you can:- Check how many chats you've used this month
- Check your billing date
- Renew your plan
- Create new plan
Stripe portal
To manage your payment info and see payment history, visit Stripe’s billing portal. Just click on
Manage billing under your plan.
Here you can:
- View all your past invoices
- Update your payment information
- See when your next payment is scheduled
Canceling
You can cancel your paid plan at any time if Chatfuel isn't working for you.
Open
Billing, then Manage billing under your plan. You’ll be redirected to Stripe, where you can cancel your subscription to Chatfuel.
When you cancel:
- No additional charges will apply
- Your plan stays active until your next payment date
- After that date, your account will return to the free plan
Upgrading and downgrading
You can change your plan anytime under
Billing. Want more chats? Simply renew your plan. For example, if you have Fuely Super 250 and need more chats, just click
Renew and buy another Fuely Super 250. Your billing period resets from the purchase date.Want something different? Create a new plan. Choose how many chats you want in your plan, then purchase. You’ll get access to your new plan right away.
Want fewer chats next time? When your current plan expires or you run out of chats, simply buy a smaller plan.
Switching plan to different company
You can’t currently transfer your plan to another company. However, if you think your case is special or there could be a mistake, contact us for help.