Calendar lets you schedule bookings with your contacts directly in Chatfuel. But the real benefit is this: every booking you create automatically sends a confirmation and reminder messages to your contacts via WhatsApp.
This means:
- Your customers get instant confirmation for their bookings
- They get reminders 1 day and 2 hours before their booking
- You see fewer no-shows because people don't forget about their booking
- Everything happens automatically — no manual work from your team
Think of it as your booking system + automatic reminders rolled into one.
Before you start
To use Calendar and get the automatic reminders working, you need to:
1. Connect WhatsApp
Your WhatsApp business number must be connected to Chatfuel. Use your existing number or use a new one.
2. Add payment method in Meta
WhatsApp only lets you message contacts who wrote to you in the last 24 hours. This is a problem when you want to send confirmations and reminders for bookings (which might be days later).
To solve that, reminders use WhatsApp templates – Meta’s approved way to send messages beyond 24 hours. We use Utility templates, which are the cheapest category for business communications like reminders.
To send them, you’ll need to have an active payment method connected to Meta. Even for free reminders.
Will I be charged?
It depends. If a contact messaged you in the last 24 hours – no. These reminders are free. If not, you will be charged a small fee ($0.01–$0.06 USD per message depending on your country).
These charges come from Meta directly, not Chatfuel.
Example pricing in some countries
Country | Price (USD) | Price (local) |
Argentina | $0.019 | ~ARS 19 |
Brazil | $0.032 | ~BRL 0.16 |
Chile | $0.016 | ~CLP 15 |
Colombia | $0.010 | ~COP 39 |
EU | $0.067 | ~€0.06 |
India | $0.006 | ~₹0.50 |
Mexico | $0.019 | ~MX$0.33 |
Peru | $0.010 | ~PEN 0.04 |
Even for free reminders, you’ll have to add a payment method to Meta.
3. Turn on Fuely AI tasks
Automatic reminders depend on Fuely AI. Make sure to turn on these Fuely AI tasks:
- Confirm booking
- Remind about bookings
How to create bookings
1. Open
Calendar.
2. Click the time slot you want for your booking.
Or, click on the
+ button instead.
3. Fill out the fields:
- WhatsApp contact
- Phone number
- Date and time
If your customer is not on the list of your contacts yet, just type their number to create a new contact.
4. Click
Save to save your booking to calendar.Done! Your meeting is now created.
What happens next? Your booking appears in Calendar and your customer immediately gets a confirmation message on WhatsApp.
Types of reminders
When you create a booking, Fuely automatically sends three messages to your customer via WhatsApp:
- Immediate confirmation — sent right after you save the booking
- 1 day reminder — sent 24 hours before the booking
- 2 hour reminder — sent 2 hours before the booking
All messages include the booking time, your company name, and other important details. The text is automatic and you can’t edit it yet.
How to edit, remove bookings
- Edit: click the booking, make necessary changes, and
Save.
- Cancel: simply click
Delete.
What's available now (and what's coming)
Available now
- Calendar view — clear schedule for all bookings
- Create bookings manually — schedule bookings in a familiar view
- Auto confirmations — customers get booking details right away in a WhatsApp message
- Auto reminders — sent 1 day and 2 hours before bookings
Coming soon
- Booking with Fuely AI — Fuely AI books appointments for you based on conversations with customers
- Multiple calendars — separate calendars for different teammates
- Custom reminders — edit the text that gets sent to customers
Important notes & FAQ
Can I change text in the reminder?
Not yet. These are automatic messages and include all the main details: booking time, company name and so on. This lets Chatfuel pre-approve your WhatsApp templates with Meta, so you don’t worry about getting rejected.
But, editable reminders are planned for the future.
What if my customer doesn't have WhatsApp?
Not yet. Currently, reminders only work through WhatsApp. Stay tuned for updates.
Can I use Calendar in Flows?
Not yet, but this is a planned feature.
Other questions? Contact our support through your dashboard — we'll help you get everything set up.