Each type of content in Chatfuel has supported formats and limitations, for example in file size or text length. Use this guide to learn about them or jump to a specific section to find a solution to a possible problem.
Content blocks
Text
- Up to 4,096 characters
- Supports emojis and attributes
Image
- Supports JPG, PNG
- File size up to 4 MB
- Images must be 8-bit, RGB or RGBA
Video
- Supports MP4, 3GP
- Up to 14 MB in size
- H.264 codec for video and AAC codec for sound
Audio
- Supports AAC, MP4, MPEG, AMR, OGG
- Up to 15 MB
Document
- Supports PDF, PPT, MS WORD, MS EXCEL
- Up to 15 MB
Interactive blocks
Text and buttons
- 1,024 character limit, including buttons
- Supports emojis and attributes
Text and URL
- Header (optional): up to 60 characters
- Body (required): up to 1,024 characters
- Footer (optional): up to 60 characters
- Open URL button (required): up to 20 characters
- URL field (required)
- Supports emojis and attributes in all text fields
Fixing common issues
If you have trouble uploading any of the supported content mentioned above, try the following.
- Double-check the size, format or text length
- Delete the card in the block and add it again
- Change the name of your file/content
- Try compressing your file/content using an online tool (e.g. Cloudconvert)