Before you start, make sure you have all the required permissions ⬈
You can bring automation and AI tools to your existing business number in WhatsApp. Key benefits include:
- Keep your current WhatsApp business number
- Keep all your contacts, chat history
- Add Fuely AI to WhatsApp chats
- Connect CRMs and other tools
In other words, you’ll continue using WhatsApp Business app exactly as you do now, but add Chatfuel on top of your workflow.
Prepare your number for connection
Before you connect your existing number to Chatfuel, you must first prepare it in Meta Business Suite. Here is how you do that.
1. Open WhatsApp accounts 🡽 in Meta Business Suite.
2. Click
+ Add in the top right corner.
3. Click on
Link a WhatsApp business account.
How to connect existing number
Check if this feature is available in your country before trying to connect.
1. Go to panel.chatfuel.com and open
Settings.
2. Click on
Add number, then Connect new number.
3.
Continue as yourself in the popup window.
4. Click on
Get Started to continue.
5. Fill out your business info: business portfolio, name, website and country.
6. Enter your WhatsApp business number.
Important. Your number might be linked to another business portfolio.
In that case, either:
1. Go back and choose the other portfolio linked to this number
2. Unlink this number from the other portfolio and try again
7. Select the option to
Connect your existing WhatsApp Business App.Important. Your number might be ineligible for API as to Meta’s rules.
Make sure your account is not new and has regular activity.
8. After you enter your WhatsApp Business number, you’ll see a QR code on your screen.
9. Check your WhatsApp Business app. Look for a message from Facebook Business.
If you can’t find the message, scan the QR code manually.
Go to
Settings ➜ Account ➜ Business platform and tap on Scan QR code.
10. Confirm your choice by tapping
Scan QR code and Share chats to save your chat history to Chatfuel.
11. Click
Finish in the connection pop-up.
✔ Done. Your current WhatsApp number is now connected to Chatfuel.
It should look like this in your settings.
Finding imported contacts
If you choose to share contacts during connecting, you can later find them in the Contacts tab.
All imported contacts will have the Imported from WhatsApp Business App property.
Unsupported countries
Regions and countries not supporting WhatsApp Business account phone numbers:
- European Economic Area
- European Union
- Australia
- Japan
- Nigeria
- Philippines
- Russia
- South Korea
- South Africa
- Turkey
- United Kingdom