Before you set up a chat widget, you'll need to create a new flow. Think of it as a conversation blueprint. You'll also need a chat widget entry point – a starting place for all conversations in your widget.
Create a new flow
- Go to Inbound tab → Flows.
- Click on Create new to make a new flow.
You can also rename your flow to keep things tidy.
Add an entry point
- Right click anywhere on the canvas to bring up a menu.
- Choose Entry points → Chat widget.
Done. You are now ready to add settings to your chat widget.
What's next?
(1/5) Set how your chat widget looks and appears by adding settings.