Think of the Knowledge base as Fuely AI's brain. Without it, Fuely won't know anything about your business — your products, services, working hours, or how to help customers. The more information you add here, the better Fuely can help your customers.
Each task you turn on needs different information from your Knowledge base:
- Want Fuely to recommend products? Fill in your Catalog
- Need help with bookings? Set up Orders and bookings
- Looking for customer support? Add your FAQ
You can start with just one section if you want to test a specific task. But remember — the more Fuely knows about your business, the better it can help your customers. So it's worth taking time to fill in as much as you can.
About
This is where you tell Fuely AI the basics about your business. Fill in as much as you can — this information helps Fuely answer questions about your company, location, and business hours accurately.
Field | What to add |
Company name | Your business name as customers know it |
Email | Address customers can reach you at |
Phone | Number they can contact you at |
Business hours | When you're open (like Mon-Fri, 9-19) |
Address | Your physical location if you have one |
Website | Your company website |
Additional info | • Special features of your business
• Return policies
• Anything else customers often ask about |
Orders and bookings
This is where you tell Fuely AI how customers can make purchases or book appointments with you. Fuely will use this to guide customers through your booking and ordering process.
Field | What to add |
Placing orders | How customers can order (like via phone at +1234567890, WhatsApp, or Instagram) |
Payment options | Available payment methods (like PayPal, Stripe, credit card) |
Delivery | Shipping options |
Booking requirements | What you need from customers to complete a booking (like address, contact info, product selection, payment method) |
How to book | Where customers can make bookings (like your booking link or website) |
Catalog
Catalog is where you add your products or services. Keep your catalog under 50 items — this helps Fuely AI give more accurate recommendations to your customers.
Catalog is required, if you want to use Recommend products or Book appointments tasks.
For each product you can add:
Field | What to add |
Product or service | Name of what you're selling (like Premium T-shirt) |
Description | Details about your product or service, including:
• What it is and what it's made of
• Available options (sizes, colors, etc.)
• Pricing
• What's included
• Benefits
• Characteristics
• Wait time or availability |
FAQ
This is where you add common questions and answers about your business. The more questions you add, the better Fuely AI can help your customers with basic inquiries.
FAQ is required, if you want to use Help customers task.
For each question you can add:
Field | What to add |
Question | Common customer questions about:
• Specific use cases (Can I order a custom design?)
• Special situations (What happens if I miss my appointment?)
• Policies beyond basics (Do you offer student discounts?)
• Process details (How long does changes in order usually take?)
• Common troubleshooting (What if my size is out of stock?) |
Answer | Clear and complete answers that Fuely can use to help customers |
Remember:
- Start with the sections that match the tasks you want to use
- Add as much detail as you can — it helps Fuely give better answers
- Keep your catalog under 50 items for best results
- Update your knowledge base when your business information changes
Character limit
There is a limit on how much info you can add to Fuely’s knowledge base. You can check it next to the Knowledge base section.
This limit is for all sections in your knowledge base: About, Orders and bookings, Catalog and FAQ. A total counter for everything you add for Fuely.
When adding something, you can always see how many characters you used already. Remember to leave some room for characters to avoid possible limits during chats.
